Privacy Policy

Peak Altitude ("Peak Altitude," "we," "us," or "our") provides business process outsourcing (BPO) and in-house marketing services to companies across a range of industries. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, engage us as a client, or interact with us as part of the outsourced teams we operate on our clients' behalf.

By using our website or engaging our services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information in a few different ways, depending on how you interact with us:

• Information you provide directly — such as your name, company, email address, and phone number when you fill out a contact form, request a consultation, use our savings calculator, or otherwise communicate with us.
• Information collected automatically — such as IP address, browser type, device information, and pages visited, collected through cookies and similar technologies when you use our website.
• Client and engagement data — when you become a client, we may collect operational data necessary to deliver outsourced services (e.g. account access, workflow documentation, performance metrics). The scope of this data is defined in your service agreement.
• Data processed on behalf of clients — as a BPO provider, our teams may process end-customer data (e.g. support tickets, account records, healthcare or financial information) strictly on behalf of, and under the instruction of, our clients. In that context, our client is the data controller and we act as a data processor or service provider.

2. How We Use Information

We use the information we collect to:

• Respond to inquiries and provide requested quotes or consultations;
• Deliver, maintain, and improve the outsourced services described in a client's service agreement;
• Communicate with you about your account, our services, or changes to this policy;
• Monitor, secure, and troubleshoot our website and internal systems;
• Comply with legal obligations and enforce our agreements.

We do not sell personal information.

3. How We Share Information

We may share information with:

• Service providers who support our operations (e.g. hosting, email delivery, analytics, payment processing), bound by confidentiality and data protection obligations;
• Our clients, where we are processing data on their behalf as part of an outsourced engagement;
• Regulators or authorities, where required by law, subpoena, or to protect the rights, property, or safety of Peak Altitude, our clients, or others;
• Successors, in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

4. Data Security

We maintain administrative, technical, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. Where our teams handle regulated data on behalf of clients — such as healthcare (HIPAA) or financial information — we apply security practices aligned with the applicable regulatory framework and the terms of the governing service agreement. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, satisfy legal or contractual obligations, and resolve disputes. Client and end-customer data processed under a service agreement is retained and disposed of according to the terms of that agreement.

6. Cookies & Tracking

Our website uses cookies and similar technologies to remember preferences, understand site usage, and improve performance. You can control cookies through your browser settings; disabling cookies may affect site functionality.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. To exercise these rights, contact us using the details below. If your data is being processed by us on behalf of one of our clients, we will direct your request to that client where appropriate.

8. Children's Privacy

Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date at the top of this page.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us at info@peakalt.com.